[vc_row css=”.vc_custom_1449138365658{margin-bottom: 30px !important;}”][vc_column width=”1/3″ css=”.vc_custom_1449138371191{margin-bottom: 30px !important;}”][vc_column_text]
Frequently Asked Questions
Still open questions?[/vc_column_text][vc_btn title=”Ask Now” style=”outline” shape=”round” color=”theme_style_1″ size=”sm” i_align=”right” i_icon_fontawesome=”stm-arrow-next” add_icon=”true” link=”url:%2Fcontacts%2F||”][/vc_column][vc_column width=”2/3″ css=”.vc_custom_1449138377031{margin-bottom: 30px !important;}”][vc_tta_accordion style=”outline” shape=”square” color=”theme_style” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true”][vc_tta_section title=”What is a freight forwarder?” tab_id=”1448366943815-e26d41b9-11c94939-9d70″][vc_column_text]A forwarder contracts with carriers shipping lines or airlines to move different types of cargo from origin to destination. Freight can be moved on a variety of shipping modes including ships, planes, trucks and railway networks but subject to booking with the carriers. A Freight forwarder, in addition of offering local/domestic cargo services, it can also provide international freight services.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Who is the consignee and who is the consignor or shipper?” tab_id=”1448366974887-de71a272-362e4939-9d70″][vc_column_text]The consignor (or shipper) is the person who is the originator of the shipment. A consignee is the person who is the receiver of the shipment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does my shipment need any special packaging for freight shipping?” tab_id=”1448366974206-ef8ab619-56a44939-9d70″][vc_column_text]Yes your freight needs to be packaged and/or palletized, it is the shipper’s responsibility for packaging the goods. Shrink wrap, corrugated boxing, palletizing and strapping or banding is the most common type of pack.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need to know the weight of my goods?” tab_id=”1448366973310-396b0b53-9f764939-9d70″][vc_column_text]In most cases, you can estimate your weight. But be aware that the carrier can and will adjust the weight, which will determine your final cost. The final weight is known as the “chargeable weight”. For Air Freight, chargeable weight may be the dimensional weight if greater than the gross weight of the shipment and vice versa.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does size matter for air shipment?” tab_id=”1448366971102-87fb2b2e-472d4939-9d70″][vc_column_text]Yes, air freight is based on both the actual weight and chargeable weight of the cargo.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How is chargeable weight calculated? ” tab_id=”1547415394414-5e3cea5b-483b”][vc_column_text]There is a special formula.
Just give us all three dimensions (Length x Width x Height) and we will calculate the chargeable weight for you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the maximum size or weight?” tab_id=”1547415445925-272fb293-3555″][vc_column_text]This varies depending on the airline and aircraft to be used for the transportation, so please ask us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you ship my vehicle internationally?” tab_id=”1547415490824-2e71854c-288e”][vc_column_text]Yes, with conditions.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have warehouse where I can drop off the cargo?” tab_id=”1547415546909-049a29a4-767a”][vc_column_text]Yes, we have receiving warehouse.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How and where can we pick up the cargo at destination?” tab_id=”1547415600431-c7cbabc3-be3a”][vc_column_text]We will provide you with the necessary paperwork for customs clearance, once custom is done, you can go to the warehouse to pick up the cargo.
We also advise you to check with destination Customs rules and regulations prior to shipment departure.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have office at destination who can help us?” tab_id=”1547415656679-5aeeba55-d0ae”][vc_column_text]Yes, we have our representatives and agents who are delighted to assist you wherever you are.
Please check with us, they will be able to help you for any Logistics Solutions.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you handle door delivery at destination? Can you handle pick up from residential area?” tab_id=”1547415732595-a010d0ce-d87e”][vc_column_text]Yes, please provide your door address, and we will work out the cost accordingly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are some of the destination charges?” tab_id=”1547415778591-736e3a8a-1c18″][vc_column_text]There may be airport fees, warehouse fees, custom clearance charges, duty/tax and door delivery charges.
Airport fees, warehouse fees, Customs Clearance charges, duty/taxes and door delivery charges may be applicable etc.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is typically transit time?” tab_id=”1547415815183-3e48445b-f7a4″][vc_column_text]Subject to proper documentation, prior to shipment arrival/departure, an airport to airport or port to port shipment may take 2-4 days while a door to door may take between 5-7 days.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there types of cargo that cannot be shipped via air freight?” tab_id=”1547415861203-374cbc50-4f22″][vc_column_text]Yes, there are some items which are restricted and some are accepted under certain conditions, they consists of hazardous, flammable, dangerous, chemicals. Please call on our freight consultants and they will assist you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you handle international household removal moves?” tab_id=”1547416045038-2764f4b3-e0e5″][vc_column_text]Yes. We have a full fledge local packing & removals team & a worldwide network of agents abroad to assist you for your removals requirements. Please contact us for any assistance.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What kind of paperwork should I need to fill in ahead of time? ” tab_id=”1547416122795-9eae3506-3407″][vc_column_text]We will send you some paperwork to fill in accordingly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I have my goods picked up at a certain time to meet my schedule?” tab_id=”1547416180235-f1dd2eaa-408c”][vc_column_text]We will try to arrange your cargo pickup to meet your schedule.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do you require dimensions and weights to get a rate quote for LCL (less than container load) or air freight shipments?” tab_id=”1547416273096-216a2df2-a9bb”][vc_column_text]LCL and air freight shipment rates are based on volume or gross weight, whichever is greater. In order to calculate the volume of a shipment, the dimensions of each piece are required. If the volume weight exceeds the actual gross weight, the shipment is rated at the volume weight. If the volume weight is less than the actual weight, the shipment is rated at the actual weight.[/vc_column_text][/vc_tta_section][vc_tta_section title=”As a freight forwarding company, what various options do you provide?” tab_id=”1547416321175-c210252e-e268″][vc_column_text]As a Freight forwarder company, we provide single-source logistics to and from representing countries in the world. We have our agents and representatives in every major trading market. We provide control and reliability of the process through our online tracking capabilities. Our experienced staff will instill the confidence you look for in a reliable freight forwarding company in handling all of your transport and logistics requirements. We can provide highly competitive rates through our leveraged volume agreements.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you provide regular consolidation services?” tab_id=”1547416480821-b6a7b8fc-04f5″][vc_column_text]Yes, we have regular consolidation services both inbound and outbound and we are delighted to assist you. YOU TELL US THE ORIGIN, WE SHOW YOU THE WAY.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]